DeutschEspañolFrançaisItalianoNederlandsPortuguêsΕλληνικάРусскийالعربية中文(简体)中文(繁體)日本語한국어
 
Donate Bitcoins
Google
 
www smithii.com
 

QuickBooks 2008 doesn't import Bank of America transactions

I'm able to use QuickBooks Pro 2008 to import transactions from other banks, using the WebConnect interface, just fine, but when I try to download Bank of America transactions, QB Pro 2008 reports that it downloaded the transactions successfully, but then the bank does not appear on the Online Banking Center page.

I've talked with 4 different people at Intuit, and none were aware of the issue. The last said I needed a security patch installed, and sent me this link:

http://support.quickbooks.intuit.com/support/qbupdate2008/default.aspx

which is not a valid page.

I called Bank of America, and they said it's been a known issue since QuickBooks 2008 was released back in October of 2007, and that Intuit has been working on a solution since then.

She said Intuit has been emailing patches to users, but when I called Intuit and mentioned this, they gave me the above broken link.

The BofA person mentioned downgrading the 2007, but the Intuit person said 2007 will not read a file created in 2008.

I'm ready to return the product, but I really would like to exhaust all avenues before doing that.

I'm gonna try installing QuickBooks on a pristine Windows XP SP2, inside VMWare, and see if that fixes my issue. <sigh>

Here are two threads mentioning this issue:

http://quickbooksgroup.com/webx/forums/Online%20Services/Online%20Banking/108/5?50
http://quickbooksgroup.com/webx/forums/Online%20Services/Online%20Banking/342?14

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.

An upgrade fixed this problem

Unfortunately, none of the Intuit reps I spoke with were aware of the update, so I just wasted half a day dealing with this before the problem fixed itself.

Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.
DeutschEspañolFrançaisItalianoNederlandsPortuguêsΕλληνικάРусскийالعربية中文(简体)中文(繁體)日本語한국어
 
Donate Bitcoins
Google
 
www smithii.com
 
Special thanks to Riester Rente Online for a generous donation!